Frequently Asked Questions (FAQs)
General Questions
1. What does CCTV Masters do?
CCTV Masters is an Australian-owned security wholesaler, retailer, and installation specialist. We supply and install CCTV camera systems, alarm systems, access control, video intercoms, networking solutions, and security accessories for residential, commercial, and industrial customers. Whether you're a homeowner, business owner, security installer, or trade professional, we offer quality products, expert advice, competitive pricing, and professional installation services. We have proudly served customers across Australia since 2005.
2. Where are you located?
Our showroom is located in 173 Chapel Rd Bankstown NSW 2200. We also supply security products Australia-wide and provide installation services across Sydney and selected capital cities.
3. Do you offer both supply and installation?
Yes. You can purchase products for DIY installation or have our experienced technicians professionally install your security system.
CCTV Systems
1. Which CCTV system is best for my home or business?
The ideal system depends on your property's size, lighting conditions, recording requirements, and security goals. Our team can recommend the most suitable CCTV solution based on your needs and budget.
2. What brands do you stock?
We supply trusted security brands including Hikvision, Dahua, HiLook, TVT, TP-Link, UNV, and other leading manufacturers.
3. Can I view my cameras on my phone?
Yes. Most modern CCTV systems allow remote viewing via smartphone, tablet, or computer.
4. Do your cameras work at night?
Yes. Many of our cameras feature infrared night vision or full-colour night vision technology, allowing clear monitoring even in low-light conditions.
5. How long do CCTV recordings stay stored?
Storage time depends on the number of cameras, recording quality, hard drive capacity, and recording mode. Most systems store footage for several weeks before older recordings are automatically overwritten.
6. Do your CCTV systems record continuously?
Most systems can be configured for 24/7 continuous recording, motion detection recording or scheduled recording depending on your needs.
Alarm Systems & Access Control
1. Do you supply alarm systems?
Yes. We offer a wide range of wired and wireless alarm systems suitable for residential and commercial properties.
2. What is an access control system?
Access control systems allow authorised users to enter your premises using PIN codes, access cards, key fobs, or mobile credentials, providing greater security than traditional keys.
3. Do you install video intercom systems?
Yes. We supply and install video intercom systems for homes, apartment buildings, offices, and commercial properties.
Orders & Shipping
1. Do you ship Australia-wide?
Yes. We deliver security products across Australia.
2. How long does shipping take?
Shipping times vary depending on your location and product availability. Most in-stock items are dispatched promptly from our Australian warehouse.
3. Can I collect my order?
Yes. Local customers are welcome to collect orders from our Bankstown showroom when it is ready.
Warranty & Support
1. Do your products come with a warranty?
Yes. Most of our products include a manufacturer warranty. Depending on the products, the warranty period might vary.
2. Do you provide technical support?
Yes. Our experienced technical team provides ongoing support for products purchased through CCTV Masters.