Terms and Conditions

Terms and Conditions

Last Updated: June 2026

Welcome to CCTV Masters. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms and Conditions.

Throughout these Terms and Conditions, "CCTV Masters", "we", "us", and "our" refer to CCTV Masters. "You" and "your" refer to the customer, website visitor, or purchaser.

1. Acceptance of Terms

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Returns & Warranty Policies.

If you do not agree with these terms, please do not use our website.

2. Website Use

You may use this website for lawful purposes only.

You must not:

  • Use the website in any manner that may damage, disable, or impair its operation.

  • Attempt to gain unauthorised access to any part of the website or associated systems.

  • Copy, reproduce, distribute, or exploit website content without our prior written consent.

  • Use automated tools, bots, data mining, scraping, or similar technologies without permission.

We reserve the right to restrict or terminate access to our website at our discretion.

3. Product Information

We make every effort to ensure product descriptions, specifications, pricing, images, and availability are accurate.

However:

  • Product images are provided for illustrative purposes only.

  • Actual products may vary slightly from images shown.

  • Specifications and features may change without notice by manufacturers.

  • We do not warrant that all information on the website is free from errors.

If an error is identified, we reserve the right to correct it and, where necessary, cancel or amend affected orders.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.

Shipping charges are calculated separately during checkout.

We reserve the right to change prices at any time without notice. Price changes will not affect orders already accepted and paid for.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase products from us.

An order is not accepted until:

  • Payment has been successfully received; and

  • We have confirmed acceptance of your order.

We reserve the right to decline or cancel any order, including where:

  • Products are unavailable.

  • Pricing or product information errors have occurred.

  • Fraudulent or suspicious activity is suspected.

  • We are unable to verify payment details.

If an order is cancelled after payment has been received, a full refund of the amount paid will be provided.

6. Payment

Payment must be made in full before goods are dispatched.

We accept payment methods displayed during checkout.

We use secure third-party payment providers; however, we do not store full payment card details on our systems.

7. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframes displayed on our website.

Delivery times are estimates only and may be affected by circumstances beyond our control, including courier delays, weather events, and supply chain disruptions.

Risk in the goods passes to you upon delivery.

Ownership of the goods remains with CCTV Masters until full payment has been received.

8. Returns, Refunds and Warranty

Our Returns, Refunds and Warranty Policy forms part of these Terms and Conditions.

Details regarding faulty products, change-of-mind returns, warranty claims, diagnostic fees, restocking fees, and return procedures are available on our Returns & Warranty Policy page.

Nothing in our policies excludes, restricts, or modifies any rights available under Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Technical Support

Technical support may be provided by CCTV Masters at our discretion.

We may request photographs, videos, remote access, diagnostic information, or troubleshooting steps before authorising a return or warranty claim.

Failure to follow reasonable troubleshooting procedures may delay claim processing.

11. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, software, and trademarks, is owned by or licensed to CCTV Masters.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without our prior written consent.

12. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience only. We do not endorse or accept responsibility for the content, security, or privacy practices of third-party websites.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential losses.

  • We are not responsible for losses arising from incorrect installation, configuration, misuse, unauthorised modifications, or use contrary to manufacturer instructions.

  • Our liability is limited to remedies available under Australian Consumer Law.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, supplier shortages, transport disruptions, government actions, telecommunications failures, or industrial disputes.

15. Privacy

Your use of our website is subject to our Privacy Policy.

By using our website, you consent to the collection and use of information in accordance with that policy.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updated versions will be published on our website and become effective immediately upon publication.

17. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Any dispute arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact CCTV Masters through the contact details provided on our website.