Privacy Policy

Last Updated: June 2026

CCTV Masters ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, or interact with our business.

1. What Information We Collect

We may collect personal information including:

Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Delivery address

Order Information

• Products purchased

• Order history

• Transaction details

• Warranty and support records

Account Information

• Username and password (where applicable)

• Account preferences

Technical Information

• IP address

• Browser type and version

• Device information

• Website usage information

• Cookies and analytics data

Communications

• Emails, messages, support requests, reviews, and feedback submitted to us

2. How We Collect Information

We collect information when you:

• Visit our website

• Create an account

• Place an order

• Subscribe to newsletters

• Submit a contact form

• Request technical support

• Register a warranty claim

• Communicate with us by phone, email, or online chat

We may also collect information automatically through cookies and website analytics tools.

3. Why We Collect Your Information

We collect personal information to:

• Process and fulfil orders

• Deliver products and services

• Provide customer support

• Manage warranty and return requests

• Communicate about orders and enquiries

• Improve our website and services

• Prevent fraud and unauthorised transactions

• Comply with legal obligations

• Send marketing communications where permitted by law

4. Marketing Communications

We may send promotional emails, special offers, product updates, and newsletters to customers who have consented to receive them.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or

• Contacting us directly.

We will continue to send important transactional emails relating to orders, warranties, returns, or account matters.

5. Payment Information

Payments made through our website are processed by secure third-party payment providers.

CCTV Masters does not store complete credit card details on its servers.

Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

6. Disclosure of Personal Information

We may disclose personal information to:

• Shipping and courier providers

• Payment processors

• IT and website service providers

• Product manufacturers for warranty support

• Professional advisers (such as accountants or legal advisers)

• Government agencies where required by law

We do not sell, rent, or trade your personal information to third parties.

7. Overseas Disclosure

Some service providers used by CCTV Masters may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with Australian privacy requirements.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Measure advertising performance

• Improve customer experience

You may disable cookies through your browser settings, although some website features may not function correctly.

We may use services such as Google Analytics or similar tools to understand how visitors use our website.

9. Security of Personal Information

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse

• Interference

• Loss

• Modification

• Disclosure

Security measures may include:

• Secure website encryption (SSL)

• Restricted staff access

• Password-protected systems

• Secure hosting environments

While we take reasonable precautions, no method of transmission over the internet can be guaranteed as completely secure.

10. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate or outdated information.

Requests should be submitted using our contact details below.

We may require proof of identity before processing requests.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide products and services

• Meet legal and taxation requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it is securely deleted or de-identified where practical.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website following any changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

CCTV Masters
Email: sales@cctvmasters.com.au
Website: www.cctvmasters.com.au

15. Privacy Complaints

If you believe we have breached your privacy rights, please contact us in writing so that we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We will endeavour to respond to privacy complaints within a reasonable timeframe.