General Questions

1. What does CCTV Masters do?

CCTV Masters is an Australian-owned specialist in wholesale supplies and installation. We provide a range of services including the supply and installation of CCTV camera systems, alarm systems, access control, video intercoms, networking solutions, and security accessories for residential, commercial, and industrial sectors. Our offerings cater to homeowners, business owners, security installers, and trade professionals. Since our inception in 2005, we have proudly served customers across Australia with quality products, expert advice, competitive pricing, and professional installation services.

2. Where are you located?

Our showroom can be found at 173 Chapel Rd Bankstown NSW 2200. Furthermore, we deliver security products Australia-wide and offer installation services throughout Sydney and select capital cities.

3. Do you offer both supply and installation?

Yes, you can choose to purchase products for DIY installations or opt for professional installation services from our experienced technicians.

CCTV Systems

1. Which CCTV system is best for my home or business?

The ideal CCTV system varies depending on your property’s size, lighting conditions, recording requirements, and security goals. Our team is available to recommend the most suitable CCTV solution tailored to your needs and budget.

2. What brands do you stock?

We proudly supply and support trusted security brands, including Hikvision, Dahua, HiLook, TVT, TP-Link, UNV, and other leading manufacturers.

3. Can I view my cameras on my phone?

Yes, most modern CCTV systems support remote viewing via smartphones, tablets, or computers, allowing you to monitor your property from anywhere.

4. Do your cameras work at night?

Yes. Many of our cameras come equipped with infrared night vision or full-colour night vision technology, ensuring clear monitoring even in minimal lighting conditions.

5. How long do CCTV recordings stay stored?

Recording duration depends on factors such as the number of cameras, recording quality, hard drive capacity, and the selected recording mode. Typically, most systems are designed to store footage for several weeks before older recordings are overridden automatically.

6. Do your CCTV systems record continuously?

Most CCTV systems can be set up for 24/7 continuous recording, motion detection recording, or scheduled recording based on your preferences.

Alarm Systems & Access Control

1. Do you supply alarm systems?

Absolutely. We provide a diverse range of wired and wireless alarm systems suitable for both residential and commercial properties.

2. What is an access control system?

Access control systems facilitate entry for authorized individuals using PIN codes, access cards, key fobs, or mobile credentials, offering enhanced security compared to traditional key systems.

3. Do you install video intercom systems?

Yes, we specialize in the supply and installation of video intercom systems tailored for homes, apartments, offices, and commercial properties.

Orders & Shipping

1. Do you ship Australia-wide?

Yes, we provide delivery of our security products across Australia.

2. How long does shipping take?

Shipping times depend on your location and product availability. Most in-stock items are promptly dispatched from our Australian warehouse.

3. Can I collect my order?

Yes, local customers are encouraged to collect orders directly from our Bankstown showroom.

Warranty & Support

1. Do your products come with a warranty?

Yes. Most of our products are accompanied by a manufacturer warranty. Depending on the product specifications, the warranty period may vary.

2. Do you provide technical support?

Certainly. Our dedicated technical team is available to provide ongoing support for products purchased from CCTV Masters.

3. I forgot my CCTV System password. How can I reset it?

The method for resetting the password differs based on the recorder brand, model, and firmware version. Please consult our CCTV Password Reset Guide for comprehensive instructions. If issues persist, please reach out to our technical support team for further assistance.