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At CCTV Masters, we strive to dispatch your order as quickly as possible while ensuring your products arrive safely.

Free Shipping

We offer free standard shipping on eligible orders within Australia:

Please Note:

• Bulky, oversized or heavy items may incur additional freight charges. These charges will be calculated and displayed during checkout.

• Free shipping applies only to online orders delivered within Australia.

Order Processing & Dispatch

• Orders placed before 11:00 AM (Sydney time) on business days are usually packed and dispatched the same day.

• Orders received after 11:00 AM, on weekends or public holidays, will be processed on the next business day.

• Most in-stock orders are dispatched within 24 business hours.

If an item is temporarily out of stock, we will contact you with an estimated dispatch date.

Delivery Time

Delivery times vary depending on your location and the selected courier service.

Estimated delivery times:

• Major metropolitan areas: 1–3 business days

• Regional and rural areas: 2–5 business days

• Remote locations: Additional delivery time may apply

Please note these are estimated delivery times only and may be affected by weather, peak periods, public holidays or courier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information is generally emailed around 11:00 PM (Sydney time) on the day your order is dispatched.

We ship using trusted Australian carriers including:

• Australia Post

• StarTrack

• Aramex

Missed Deliveries

If no one is available to receive your parcel:

• The courier may leave the parcel in a safe location if it is considered secure.

• If it is not safe to leave the parcel, or a signature is required, a collection card or notification will be provided and your parcel will be taken to the nearest collection point or depot.

Delivery Delays

If your order has not arrived within 4 business days after dispatch, please contact us with:

• Your full name

• Your order number

Our team will investigate the shipment and assist you as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply to resend the order.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work directly with the courier to investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

CCTV Masters P/L

173 Chapel Rd South, Bankstown NSW 2200

Phone: (02) 8106 0888

Email: sales@cctvmasters.com.au

Business Hours:

Monday – Friday: 9:30 AM – 5:30 PM

Satuaday/Sunday: Closed