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Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email at 11pm on the day that orders are shipped out.

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection. Please check your spam box for any notification emails from us.

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Startrack.com.au or CouriersPlease.com.au

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local depot.